Q2 Customer Support

AIS 12

• AIS Access Log field description
• AIS service down suddenly, what should we do?
• Error "Option Value Changed" in AIS process
• How to change RCM's admin (system user/service ID) password
• How to do Export and Import AIS Object

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Actone/RCM 13

• How to configure and ensure the connection is already connected.
• What RCM/ActOne roles needed for user as solution's service ID?
• How to find actimizeLogs directory
• How to change RCM database's user password
• How to find query used in DART

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UDM 2

• UDM Migration error "inserted partition key does not map*"
• How to rerun UDM manually if any error

IDB 1

• Partition related configuration

SAM 3

• Magnifying glass not showing detailed transaction?
• Exclusive Lock error during AIS process
• What is Occurrence and Recurrence in AML-SAM rule?

CDD 1

• How to Rollback value Customer Under Suspicion

WLF 7

• How to check data exist in AIS Active Table
• How to run listSynchronization with ClearPreviousListData = True
• WLF RT long processing time for MT-7xx messages
• How To ClearLoadedSearchConfig
• Why the the list from Actimize server has different data count with its principle?

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IFM 10

• How to clear AIS Internal Queue?
• How to browse data in Platform List
• Reporting RB Daily Maintenance issue (process runtime too long)
• Why the score of distributed alert was very low/high?
• Why the transaction not appear in TIM report and RCM alert details?

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