AIS

AIS Access Log field description
Here are detailed descriptions of fields in the AIS Access Log Transaction Arrival Time – The arrival time to the Web Server, for requests received by ...
Thu, 30 Sep, 2021 at 9:13 PM
AIS service down suddenly, what should we do?
If you face the issue, please send the email to [email protected] with required information for investigation. Complete AIS process logs which running when...
Thu, 30 Sep, 2021 at 9:15 PM
Error "Option Value Changed" in AIS process
If you get an error message mentioning "Option Value Changed" in any of your AIS process as follow: There is a known limitation in AIS that if tim...
Thu, 30 Sep, 2021 at 9:18 PM
How to change RCM's admin (system user/service ID) password
If the customer required to change the database password, they need to change the password parameters in the environment.ini files for all instances, but ho...
Thu, 30 Sep, 2021 at 9:37 PM
How to do Export and Import AIS Object
Export 1. Open AIS Modeler from Server 2. Then will pop up new windows AIS Modeler 3. Choose/Double Click your instance from Servers View. 4. Sele...
Thu, 30 Sep, 2021 at 9:42 PM
How to enabling profiler log
Add following lines in file ais_process_log.config located under instance directory folder to get all processes profiler: Profiler.OnProcessFinish=ALL ...
Thu, 30 Sep, 2021 at 9:43 PM
How to export process log from AIS Monitor
If needed during investigation, Q2 will ask you to send process log from Log Viewer in AIS Monitor, following are the steps to export the logs: 1. From AIS...
Tue, 9 Nov, 2021 at 3:10 PM
How to install license on AIS server
Copy the license.lic file to the desired folder .   Then open Actimize Visual modeler and connect to instance where you want to apply the license. In this...
Sun, 16 Jan, 2022 at 10:03 PM
How to check if we get response : Thread Pool Exhausted and Timeout
For further investigation to avoid reccurrence, please help to provide : From AIS Server : The server.log and eh.log will tell you when the most TPEs occ...
Mon, 25 Oct, 2021 at 1:22 PM
How to run expression/function in AIS Expression Builder?
Step 1 Open Visual Modeler from your AIS server Connect to any instance which you want to check, in this example we will connect to SAM instance. ...
Tue, 16 Nov, 2021 at 11:14 AM