If you face the issue, please send the email to [email protected] with required information for investigation.

  1. Complete AIS process logs which running when issue occurred
  2. gc.out logs file covering time duration of the issue (taken from logs folder inside AIS instance)
  3. Memory Dump (To capture refer https://www.technlg.net/windows/windows-crash-dump-memorydmp-file/)
  4. System Event Viewer logs (To capture refer https://support.microsoft.com/en-in/help/302542/how-to-diagnose-system-problems-with-event-viewer-in-microsoft-windows)