When you face issue in any of your Actimize application, it might be caused by your DB server storage performance issue. Having disk latency below 5ms is required to make Actimize application to run properly, you might need report from monitoring tools to check or you can run below query on demand:

--SUMMARIZE LATENCY

SELECT

        DISK_Drive                                                                                                                                                    ,

        CASE WHEN DISK_num_of_reads      = 0 THEN 0 ELSE (DISK_io_stall_read_ms                    /DISK_num_of_reads) END                                                               AS [Read Latency]   ,

        CASE WHEN DISK_io_stall_write_ms = 0 THEN 0 ELSE (DISK_io_stall_write_ms                   /DISK_num_of_writes) END                                                              AS [Write Latency]  ,

        CASE WHEN (DISK_num_of_reads = 0 AND     DISK_num_of_writes = 0) THEN 0 ELSE (io_stall/(DISK_num_of_reads + DISK_num_of_writes)) END                                        AS [Overall Latency],

        CASE WHEN DISK_num_of_reads      = 0 THEN 0 ELSE (DISK_num_of_bytes_read                        /DISK_num_of_reads) END                                                          AS [AVG Bytes/Read] ,

        CASE WHEN DISK_io_stall_write_ms = 0 THEN 0 ELSE (DISK_num_of_bytes_written                     /DISK_num_of_writes) END                                                         AS [AVG Bytes/Write],

        CASE WHEN (DISK_num_of_reads = 0 AND     DISK_num_of_writes = 0) THEN 0 ELSE ((DISK_num_of_bytes_read + DISK_num_of_bytes_written)/(DISK_num_of_reads + DISK_num_of_writes)) END AS [AVG Bytes/Transfer]

FROM

        (

                SELECT

                        LEFT(UPPER(mf.physical_name), 2) AS DISK_Drive               ,

                        SUM(num_of_reads)                AS DISK_num_of_reads        ,

                        SUM(io_stall_read_ms)            AS DISK_io_stall_read_ms    ,

                        SUM(num_of_writes)               AS DISK_num_of_writes       ,

                        SUM(io_stall_write_ms)           AS DISK_io_stall_write_ms   ,

                       SUM(num_of_bytes_read)           AS DISK_num_of_bytes_read   ,

                        SUM(num_of_bytes_written)        AS DISK_num_of_bytes_written,

                        SUM(io_stall)                    AS io_stall

                FROM

                        sys.dm_io_virtual_file_stats(NULL, NULL) AS vfs

                INNER JOIN

                        sys.master_files AS mf WITH (NOLOCK)

                ON

                        vfs.database_id = mf.database_id

                AND     vfs.file_id     = mf.file_id

                GROUP BY

                        LEFT(UPPER(mf.physical_name), 2)) A

--LATENCY PER DB FILE (MDF, LDF)

SELECT

[ReadLatency] =

CASE WHEN [num_of_reads] = 0

THEN 0 ELSE ([io_stall_read_ms] / [num_of_reads]) END,

[WriteLatency] =

CASE WHEN [num_of_writes] = 0

THEN 0 ELSE ([io_stall_write_ms] / [num_of_writes]) END,

[Latency] =

CASE WHEN ([num_of_reads] = 0 AND [num_of_writes] = 0)

THEN 0 ELSE ([io_stall] / ([num_of_reads] + [num_of_writes])) END,

[AvgBPerRead] =

CASE WHEN [num_of_reads] = 0

THEN 0 ELSE ([num_of_bytes_read] / [num_of_reads]) END,

[AvgBPerWrite] =

CASE WHEN [num_of_writes] = 0

THEN 0 ELSE ([num_of_bytes_written] / [num_of_writes]) END,

[AvgBPerTransfer] =

CASE WHEN ([num_of_reads] = 0 AND [num_of_writes] = 0)

THEN 0 ELSE

(([num_of_bytes_read] + [num_of_bytes_written]) /

([num_of_reads] + [num_of_writes])) END,

LEFT ([mf].[physical_name], 2) AS [Drive],

DB_NAME ([vfs].[database_id]) AS [DB],

[mf].[physical_name]

FROM

sys.dm_io_virtual_file_stats (NULL,NULL) AS [vfs]

JOIN sys.master_files AS [mf]

ON [vfs].[database_id] = [mf].[database_id]

AND [vfs].[file_id] = [mf].[file_id]

-- WHERE [vfs].[file_id] = 2 -- log files

-- ORDER BY [Latency] DESC

-- ORDER BY [ReadLatency] DESC

--ORDER BY [WriteLatency] DESC;

GO